Privacy Policy

1. Introduction

Trellisvale ("we", "us", "our") is committed to handling the personal information of those who engage with our services responsibly and with care. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to information collected through our website at trellisvale.biz, through our contact form, through workshop bookings, and through the delivery of our estate organisation services. It does not apply to third-party websites linked from our site.

If you have questions about this policy, you may contact us at [email protected].

2. Information We Collect

We collect the following categories of personal information:

• Contact information: Name, email address, and telephone number provided through our enquiry form or when booking a workshop.
• Service-related information: Details you share with us during the delivery of our services, including information about family records, documents, and household materials relevant to the work you have engaged us for.
• Website usage data: Basic analytics data collected via cookies, including pages visited and approximate location (country level). See our Cookie Policy for details.

Legal basis for processing: We process your contact information on the basis of your consent (when you submit an enquiry) and on the basis of contract performance (when you engage our services). Service-related information is processed on the basis of contract performance. Website usage data is processed on the basis of legitimate interests (understanding how our site is used) and, where applicable, your cookie consent.

Retention: Contact enquiry data is retained for up to 24 months. Service-related records are retained for the duration of the engagement and for a period of five years thereafter, unless you request earlier deletion. Website analytics data is retained for up to 12 months.

3. How We Use Your Information

• To respond to enquiries and provide information about our services
• To schedule and deliver workshops and service engagements
• To maintain records of work completed for ongoing clients
• To send service-related communications (confirmation, follow-up, invoicing)
• To improve the usability of our website using aggregated analytics

We do not use your personal information for unsolicited marketing purposes, and we do not sell or rent your data to third parties.

Third-party sharing: We may share minimal contact information with trusted service providers (such as our email hosting provider) only where necessary to operate our business. These providers are contractually bound to handle data securely and only for the purposes we specify.

4. How We Protect Your Data

• Access to personal data is restricted to team members who require it for their role
• Digital records are stored on password-protected, encrypted systems
• Physical documents handled during service delivery are kept securely and not removed from client premises or our office without consent
• In the event of a data breach that may affect your rights, we will notify you within a reasonable timeframe

5. Cookies

Our website uses cookies to support basic functionality and, with your consent, to collect anonymised analytics data. We do not use tracking or advertising cookies without your explicit consent. You can manage your preferences at any time through our Cookie Policy page.

6. Your Rights

Under applicable data protection law in Thailand (the Personal Data Protection Act B.E. 2562) and, where relevant, under GDPR for data subjects in the European Economic Area, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data, subject to our legal obligations
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw any previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may contact Thailand's Office of the Personal Data Protection Committee (PDPC) or, for EEA residents, your local data protection authority.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information to us, please contact us and we will remove it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after an update constitutes acceptance of the revised policy.

10. Contact

Data Controller: Trellisvale

Address: 41 Ranong Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand

Privacy enquiries: [email protected]